FAQ’s

Visitors can refer to the info below for answers to a series of frequently asked questions:

Questions regarding tickets:

Do I need to print out my ticket?

You can either print out your ticket, or show your advance tickets on your phones / tablets, for scanning on the gate.

If I have bought a ticket and can no longer attend the event, can I transfer it to someone else?

Yes you can -to request ticket transfer, please contact

Will there be tickets available on the gate?

Yes, but the amount of tickets on the gate are subject to advance ticket sales and venue capacity - once the venue capacity is reached, a 1-in-1-out policy will be implemented, at which stage you will have to wait for a while before being allowed into the venue. To guarantee your place at the event, therefore, we recommend buying tickets in advance.

When will special offers for advance tickets end?

Advance tickets for the event will be on BUY ONE GET ONE HALF PRICE until the end of April.

Full price advance tickets will be available up until an hour before the event opens on each day.

I've bought tickets on BUY ONE GET ONE HALF PRICE - how many tickets will I receive?

Each BOGOHP ticket allows 2 entries from one e-ticket / QR code. This enables two people who have bought a BOGOHP ticket to arrive separately either by printing two copies of the same BOGOHP ticket or displaying the same BOGOHP ticket on their mobiles / tablets on the gate.

Should you have any queries on the BOGOHP tickets, please contact Tikk at support@tikk.com

Do kids need to buy tickets to enter?

Kids under 16 do not have to purchase tickets - they can enter the event for free as long as they are accompanied by adults. Please, however, bring your ID's for verification on the gate. Also children must be supervised by a parent / guardian at all times.

If I need to leave the venue temporarily, can I re-enter at a later time during opening hours?

Yes - make sure to get yourself a readmittance stamp at the Exit before leaving the venue.

Bag searches on entry

Visitors to the event are liable to bag searches on entry.

 

Other useful info:

Getting to the venue

Ashton Gate is ideally located in Bristol less than two miles from the city centre. The venue's full address is:

Ashton Gate Stadium,
Bristol
BS3 2LQ

A map of the venue is in the Google map here. (public entrance via Wedlock Way)

Walking To Ashton Gate

The easiest (and cheapest!) way to get to Ashton Gate is on foot. The venue is just a short walk away from central Bristol including (click each for Google walking directions):

Cycling To Ashton Gate

Ashton Gate is easily accessed by bicycle with a number of dedicated cycle paths in Bristol. There are also plenty of bike racks at the stadium (48 in total) as well as a handy bike pump in the Winterstoke Road car park outside of the South Stand.

The venue is a short bike ride from many parts of Bristol including:

Bicycles can now also be picked up roadside and ridden to Ashton Gate thanks to the new YoBike service - click here to find out more and download the app.

Bus Services To Ashton Gate

There are several bus services that stop at Ashton Gate. An outline of these services can be found below.

Shuttle Bus Service

FirstBus are kindly running a dedicated shuttle bus service from Bristol Temple Meads to Ashton Gate, stopping via St Augustine's Parade at the city centre. Click here for full information on the shuttle bus service.

Service 24
Stops at Ashton Drive (The Robbins PH)
Operates up to every 12 minutes (every 30 minutes during the evening)
Serves Bedminster, City Centre, Old Market, Easton, Eastville, Lockleaze and Southmead Hospital
Adult singles range from £1.70 to £2.70 and return / all day travel is £4

Services X1, X3, X4, X6, X8 and X9
Stops at Blackmoors Lane (Ashton Bridge)
Operates at frequent intervals
Serves Hotwells and City Centre
Adult single is £1.70, £3.40 return and £4 all day travel

Service 71
Stops at Blackmoors Lane (Ashton Bridge)
Operates up to every 15 minutes (every 30 minutes during the evening)
Serves Hotwells, City Centre, Gloucester Road, Filton Avenue and UWE Frenchay
Adult singles range from £1.70 to £2.70 and return / all day travel is £4

Services X1, X3, X4, X6, X8 and X9
Stops at Winterstoke Road (Ashton Bridge)
Operates at various frequencies
Serves various locations, including, Weston-super-Mare, Portishead, Clevedon and Nailsea
Adult singles range from £1.70 to £6 and return / day ticket from £3.40 to £7.50

Please visit the FirstBus website and search by service number for more specific timing information – www.firstgroup.com/bristol

Train Services To Ashton Gate

The closest station to Ashton Gate is Parson Street, a 10-15 minute walk from the stadium. Parson Street is accessible from mainline stations including Bristol Temple Meads, Bristol Parkway and Weston Super Mare. For more information visit the Great Western Rail website, or call 0345 7000 125.

Driving To Ashton Gate / Parking

Street parking surrounding the stadium is severely limited and we encourage visitors to utilise public transport as an alternative. Please observe all local parking restrictions and respect local resident’s driveways and homes.

SAT NAV: BS3 2LQ

FROM M5: Leave the M5 motorway at junction 18, travel along the Portway (A4) following the signs for Bristol Airport/Taunton (A38). Over the swing bridge (Brunel Way), branching left into Winterstoke Road, and left again at the next roundabout for Ashton Gate.

FROM M4: At junction 19, exit onto M32 towards Bristol. Continue on A4032. Turn left at A4044/Bond Street. Continue to follow A4044. At Temple Circus Gyratory, take the 2nd exit onto A4/Templegate. At the roundabout, take the 2nd exit onto A370/York Road. Continue to follow A370. Go through one roundabout. Slight left to merge onto Brunel Way. Take the next left at traffic lights for Ashton Gate.*This route directs through Bristol City Centre and journey time can be significantly increased due to traffic. Travelling along the Portway via the M5 is often considerably quicker. For the Portway, leave the M4 at junction 20 and join the M5 South-bound, then follow the above directions for M5*.

Bristol International Airport

Ashton Gate stadium is only a fifteen minutes drive away from Bristol International Airport. Call 0871 334 4344 for flight times.

Car Parking

Private parking is available in the area near the venue, please click here or here for more information. Street parking is also available on the streets nearby.

Please note: the car parks on site are designated for use by stallholders only.

Virtual tour of the venue

A virtual tour of the venue is in the embedding below:

Visitors with Disabilities

Click here for the measures in place to ensure that visitors with disabilities have a pleasant experience at the event.

Hotel

A number of hotel options are available - click on link here for options on the event weekend recommended by HotelMap. Should you have any questions on hotel bookings via HotelMap, please email Jessica_Heili@HotelMap.com

NOTE: Hotel costs are not subsidised by the organisers.

Vegan Policy

Everyone is welcome to attend VegfestUK events as a visitor, regardless of their current dietary, lifestyle, political of philosophical status. VegfestUK events welcome people who are vegan, transitioning, curious or completely new to the whole concept. People who currently choose to use animal products will be very welcome to attend and will be pleasantly surprised by the array of vegan options available. Many people go vegan after visiting our events, which is awesome. We do ask that visitors to VegfestUK events do not wear or use or consume any animal products when visiting the show.

Photography and Filming

Visitors to VegfestUK events are welcome to arrive with cameras or filming equipment for photography / video production on site.

Please note that exhibitors, speakers, performers and visitors at VegfestUK events may appear in photos or films produced from the events without prior consultation.

Pets

Assistance dogs are permitted access to the show. No other pets will be permitted access to the venue during the open period.

 

Utilities at the venue

Drinking Water

Tap water will be available free of charge from all bars within the indoor areas of the venue. Please bring your own water bottles for filling up with water / refilling.

Cash machines

Please refer to the link here for cash machines available near the venue.

Please note that there are no cash machines on site. Some of the stallholders exhibiting at the event take card payments, but we recommend that visitors arrive with sufficient cash for shopping at the event to avoid having to exit and re-enter the event for cash.

Toilets

Toilets are available along the Concourses on the G/F of the venue, as well as along the corridor on Level 2 (just behind the Lansdown Suites and the Heineken Lounge), and on the Hospitality Level 3 of the venue.

Cloakroom

A cloakroom is available in the South Concourse Corner indoors - please note that the cloakroom is shut at 6pm on both days, so make sure to collect all items stored in the cloakroom before its closing time. The organisers cannot be responsible for any items left in the cloakroom after its closing hour.